Translations Services during the Pandemic


The role of translators and interpreters in health settings is a critical element for the proper functioning of any health system, especially in countries with a multicultural background like the United States. They help to bridge the linguistic gap between physicians and their patients. Unfortunately, COVID-19 further complicated a difficult scenario. We must thank all those unnoticed multilingual heroes giving their best in hospitals, shoulder to shoulder with health workers.


COVID-19 is shaking the world, and humanity is now facing an unprecedented crisis. Indeed, this context is only comparable to the aftermath of the two world wars. Unfortunately, nobody paid attention to the warning made by Microsoft founder, Bill Gates, during his presentation in the TED Talks back in 2015 entitled “The Next Outbreak”. Back then, he said: “if anything kills over 10 million people in the next few decades, it’s most likely to be a highly infectious virus rather than a war”. And he was not the only person to anticipate this global health catastrophe. In fact, he was just one on a list of people, mostly from the scientific community, that for decades underlined the importance of preparedness in the event of an imminent pandemic to take place, as detailed in an article published by National Geographic on April 8, 2020.


As you may know, language is not a static entity, and is very likely to be influenced by major social changes. Indeed, those changes are taking place as we speak, in a society that is moving rapidly, like never before, thanks to A.I. and Big Data. This has become evident within the context of the COVID-19 pandemic. In fact, when you run a quick search in major internet browsers, such as Google, of terms such as: epidemic, pandemic, outbreak, social distancing, lockdown, asymptomatic, coronavirus, COVID-19 symptoms, statistics are very revealing. There is an overwhelming wave of information that we can easily associate to this current health crisis. This clearly leads to a surge in the amount of material associated to this topic, and the creation of new concepts and even new words. A wave of new terminology that will eventually need translation into several languages.


Yes. If we look in hindsight, more specifically to the early years of 20th century, something similar occurred. Those were the days of the largest pandemic ever lived by humanity up to that moment: The Spanish Flu (H1N1 virus). It was 1918, and, as a consequence,  medical translation and interpretation became essential to the academic, scientific, and medical research projects that took place back then. In fact, they were part of a desperate attempt to minimize the impact of such a contagious and deadly disease. Those projects gave origin to many successful governmental policies related to disaster and health response and mitigation.


As in the past, but now with all the possibilities that information technology provides, there are millions of linguists, translators and interpreters doing their best to cope with this crisis. Likewise, translation agencies, such as ITU Translation Services are also doing their part, working tirelessly to guarantee the availability of all sorts of materials in different languages. Medical reports, news, interviews, press conferences, personal protection equipment instructions, corporate documents, among others, require urgent translation into several languages. Translators worldwide are working 24/7. It is important to underline the role of on-site medical interpreting, video remote interpreting and over the phone interpreting. Interpreters guarantee quick and efficient communication between practitioners, nurses and other health workers and patients and their families in medical settings.

In high risk situations, being able to communicate is vital. Unfortunately, amidst one of the more severe health crisis that the world has ever witnessed, there are many patients in the U.S. with limited English skills. They truly have a hard time to receive appropriate medical attention. Spectrum News published a report highlighting how the absence of proper medical interpretation can lead to deadly situations. Under normal circumstances, it was already complicated to count on professional medical interpreter services in many hospitals across the United States. Unfortunately, this  situation has just worsened with the pandemic.


In ITU Translation Services, we believe the role of translation is essential to defeat this global threat. In fact, we currently provide services not only to educational centers and governmental offices all over America. In addition, we have also offered pro-bono assistance to institutions that have required our support to convey sensitive information to their multilingual audiences. Together, we are stronger.

                                                                                                                       Carmelo Velásquez

                                                                                                                        Language Director

                                                                                                                     ITU Translation Services

ITU Translations- International Translations USA IconITU Translations- International Translations USA

13550 Southwest 88th Street Ste. 270B, Miami

4.9 68 reviews

  • Avatar Marcela Vargas ★★★★★ 3 weeks ago
    10/10 Excellent Service! Highly recommend, good price, Very professional and friendly!!
  • Avatar New Jersey Mobile Notary & Apostille Services, LLC ★★★★★ 4 months ago
    Such a great service and communication was very easy. I will definitely use again. 10/10. Simply awesome!
  • Avatar David Aguado ★★★★★ 4 months ago
    Very happy with the service they provided. Reached out to them to translate documents from Spanish to English, they were fast and very professional throughout the process. I will definitely use them again and recommend their services.
  • Avatar JeanMarco “Marcos73” ★★★★★ 2 weeks ago
    They were very professional and timely! I will use their services again!
  • Avatar Leonor Garcia del Valle ★★★★★ 5 months ago
    I used their services to translate from English to Spanish, they were very professional, fast and excellent price.I will definitely use their services again.
  • Avatar Ralph McGinnis ★★★★★ a year ago
    This is Jelly. (using hubbies Gmail acct) After seeking so many places to translate a letter from Spanish to English, I thought it was impossible..... good thing my husband told me about ITU, I reached out and they were very quick to respond, … More very efficient, and overall very professional. Great prices too. I highly recommend this place very much you won't regret it.I hope this helps out anyone looking a trustworthy translating company.Thank you very much ITU for everything!
  • Avatar Renny Delgado ☆☆☆☆ 7 months ago
    Poor performance. They had to correct inaccuracies in my one page birth certificate 2 times. They promise the translation for next or whatever day and deliver weeks later after complaining time after time. Looks like one individual dba … More some corporation thal also do real estate. Stay away from this!UPDATE. this company attempt to buy my opinion. See picture.
  • Avatar Teresa Pedroza-Orozco ★★★★★ a year ago
    I am a lead instructor at an Adult School in California where we serve English as a Second Language students. Our ESL students who wish to pursue a high school diploma, enter college, or re-validate their career need translating services. … More ITU has been providing translating services for our students for many years. I personally have been referring my students to them for the past six years. Since I work closely with my students, they have always reported prompt service with a high level o professionalism. Their fees are very reasonable. Due to our school's and ITU geographical location, all transactions have to be online/electronic bases. This has never been a problem. I highly recommend ITU Translation Services.
  • Avatar Jacqueline Aguilera ★★★★★ 6 months ago
    Good customer service, very professional they attended to me in an emergency fast very economical
  • Avatar Alexis Barbosa ★★★★★ 10 months ago
    Hi ! I used ITU several times and always satisfied ! The team is working quickly and deliver a professional work with recognized certificates. I really recommend this service all over the world.
  • Avatar U.S. Law Center ★★★★★ a year ago
    Our office was very impressed and highly satisfied with the responsiveness and quality work they provided with a quick turn around time. They were very professional and worked with us in a pro bono case for a detained client. Thanks to … More ITU's fast responsiveness and accurate translation services, we were able to file in a timely manner with immigration court. We look forward to working with them in the future.
  • Avatar Edith Marie ★★★★★ 2 years ago
    Impeccable communication and service from Laura and Reynaldo! Go-to translation service when looking for birth certificate translations or notaries of any documents. Trust me after calling 25 spots around Miami, these guys were the only … More ones who were never sketchy with me. Everything was clear and upfront. You can trust two with any job needed quick and low-priced. Thank you again, will be coming back around soon with more potential work to be done.
  • Avatar Sergio Gomez ★★★★★ 8 months ago
    I am very happy to write about my experience with ITU Services. From the first moment I contacted Reynaldo and his staff, everybody was incredibly helpful, attentive, professional, and efficient. Their work ethic is completely admirable, … More promptly delivering all of the translations, apostilles, and certifications that I personally needed.They really understood the task to get these documents done and I could not be more thankful with the results. They're also great with affordable prices. I will always recommend ITU Services to anyone without a doubt. Thank you guys!
  • Avatar Helen Wagner ★★★★★ a year ago
    Amazing service and helped me when I was on a time crunch! Also fixed some mistakes asap. 10/10 would go there again!
  • Avatar Lucía Soto ★★★★★ 2 years ago
    Very fast, professional and good prices. I would recommend them. I did everything online with them. Payment was very easy. I went in person to pick up the translation certificate although they offer to send it by FedEx if you live far. … More
  • Avatar Documents International LLC Apostille Documents ★★★★★ 3 years ago
    Outstanding service! We have been working with ITU for a few years now and they have always been very professional, fast and the prices are very reasonable. I would recommend their services to anyone. Thank you very much!
  • Avatar Cesar Arana ★★★★★ 2 years ago
    Thank you for your services. Very efficient and organized work. Customer services was spectacular and the communication between me and ITU was impeccable. Will use your services again.
    Great Job!
  • Avatar Gabriel Bamieh ★★★★★ a year ago
    Excellent Service- highly recommend- staff of professionals ready to get it done.
  • Avatar Gerencia Financiera Noveno ★★★★★ 2 years ago
    Excellent service, reasonable price and outstanding results, Carla was very professional, she made sure to understand our need before starting the job and gave us very good advice.